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Returns

Safe & Sound will gladly refund your money or exchange an item if the following conditions are met:

  • For items damaged during shipping, returns/exchanges must be authorized by our office within 48 hours of recepit of package
  • For items not functioning properly, returns/exchanges must be authorized by our office within 5 days of receipt of delivery
  • Returns must be received by us no later than 10 days after authorization
  • Material must be in merchandizable condition and in its original packaging
  • A 10% restocking fee will be applied on all returns
  • All sales are final on custom orders

We cannot accept items for return or exchange under the following conditions:
  • Item is not in its original packaging
  • Package is not in its original condition
  • Any part of the product is missing
  • If the serial number is missing or indication serial number has been altered
  • Remote controls or other programmable equipment must have default programs
 



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